Assignment: Behavior in Healthcare.

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Assignment: Behavior in Healthcare.

Assignment: Behavior in Healthcare.

Complete the “Can We Finally Talk Case Study” questions on pages 99-100 of Organizational Behavior in Healthcare.

This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.

Course Code+D8C1AA1:G10 Class Code Assignment Title Total Points
HCA-615 HCA-615-O500 It’s Not My Job Case Study 50.0

Criteria Percentage Unsatisfactory (0.00%) Less Than Satisfactory (65.00%) Satisfactory (75.00%) Good (85.00%) Excellent (100.00%)
Content 90.0%
Proposes what Dan should do to address the problem. 30.0% Does not propose what Dan should do to address the problem. Proposes what Dan should do to address the problem, but proposal is not clearly articulated or is unfeasible. Proposes what Dan should do to address the problem. Proposes what Dan should do to address the problem and provides supporting evidence and details for the proposal by referencing some module readings or relating prior knowledge or experience. Proposes what Dan should do to address the problem and provides supporting evidence and details for the proposal by referencing all relevant module readings and relating prior knowledge and experience.

Decides whether or not Dan should meet with Leah individually or communicate with all staff. 30.0% Did not decide whether or not Dan should meet with Leah individually or communicate with all staff. Decides whether or not Dan should meet with Leah individually or communicate with all staff, but rationale behind the decision is not clearly articulated or is unfeasible. Decides whether or not Dan should meet with Leah individually or communicate with all staff. Decides whether or not Dan should meet with Leah individually or communicate with all staff and provides supporting evidence and details for the decision by referencing some module readings or relating prior knowledge and experience. Decides whether or not Dan should meet with Leah individually or communicate with all staff and provides supporting evidence and details for the decision by referencing all relevant module readings and relating prior knowledge and experience.

Decides who should have communicated ongoing problem with Dan. 30.0% Does not identify who should have communicated this ongoing problem with Dan. Decides who should have communicated ongoing problem with Dan, but rationale behind the decision is not clearly articulated or is unfeasible. Decides who should have communicated ongoing problem with Dan. Decides who should have communicated ongoing problem with Dan and provides supporting evidence and details for the decision by referencing some module readings or relating prior knowledge and experience. Decides who should have communicated ongoing problem with Dan and provides supporting evidence and details for the decision by referencing all relevant module readings and relating prior knowledge and experience.
We Can Finally Talk Case Study Assignment

Organization and Effectiveness 10.0%
Mechanics of Writing (includes spelling, punctuation, grammar, and language use) 10.0% Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice and/or sentence construction are employed. Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) and/or word choice are present. Some mechanical errors or typos are present, but are not overly distracting to the reader. Audience-appropriate language is employed. Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of sentence structures and effective figures of speech. The writer is clearly in command of standard, written academic English.

Module 1 DQ 1

Welcome to the class!

I have several elements that I would like to take away from this course. First, I would like to learn how to communicate on a managerial level. I believe that in order to lead others, it is important to be able to demonstrate your own effective communication skills. Leading by example is what comes to mind. I don’t believe that I can expect others to communicate well if I am not able to do so.
Managers need to be able to communicate effectively for many reasons. I think that managers that can communicate with staff members effectively are more credible and trustworthy than others. This reminds me of a recent experience that I had within my own place of employment. Currently, I do not work on a managerial level. I recently switched places of employment. I had been in the company for about 3.5 years and was offered an opportunity that I could not refuse. I humbly wrote a formal letter of resignation letter and sent it to both my direct supervisor and human resources department. To this day, I never received any acknowledgment of this letter. There was no “sorry to see you go” or “is there anything that can be done to keep you with us” or even a “good luck”! Nothing! That being said, I feel as though I definitely made the right decision to make the change. To me, my manager needs a communication overhaul. So, I suppose that I would like to know how to handle that type of situation as well. What to say to an employee when they turn in their resignation letter.
Managers that communicate well are also normally better problem-solvers I would think. They seem to go hand in hand. When an employee is having a difficult time at the organization, I think that he or she will look towards the manager for strength and guidance. I believe that this is of great importance on that level also. I would like to be able to solve problems with ease and deal with conflict management as I know it will occur at some point in my career. I have always seen myself as somewhat of a mediator and problem solver. I am sure that it is a different world when trying to diffuse a conflict in the workplace rather than with family members.

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