Quality Methods in Healthcare

Competency

Describe different quality methods within healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services
Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Instructions

The CEO has received some resistance from the Board on undertaking a QI program. She has asked you to develop a set of talking points on the pros and cons of common measurement techniques used in healthcare that she can use the next time she runs into a Board member.

Talking points are used to quickly explain something by condensing it into a compelling, but easily digestible, list. If the goal is to increase support for a QI program, the talking points must provide the ideas she needs to convey in order to achieve the goal.

Your talking points should be submitted in a Word document. Your talking points should include the pros and cons of implementing a QI program.

Upon completion of your talking points, please prepare a PowerPoint presentation (or other shareable Webware/software you prefer) with narration where you will explain each talking point to the CEO so they clearly understand and can answer questions from the Board.

APA formatting for the talking points, and proper grammar, punctuation, and form are required.

Length of PowerPoint is secondary to the quality of the presentation as a whole.
Highlight specific pros and cons of QI programs.
Use the Notes area on each slide as needed to expand on the key points. I WILL NARRATE FROM THE NOTES ON THE SLIDES
You may use a free screen capture site such as to record a video of your presentation. Screencast-O-Matic is a site and program that can perform screen desk and audio capture up to 15 minutes for free, and can be utilized on a Windows or Mac computer. (Note: You can use a similar program if you prefer. Screencast-O-Matic is just one suggestion). Make sure that both your voice and the PowerPoint slides are captured on the video.

Your audio presentation should include an introduction, a concise discussion of each slide, and a conclusion. Make sure to use audience-specific language and tone in your PowerPoint. Remember, you would be presenting this to the CEO of your facility. The presentation will be assessed on your overall knowledge of the content, clarity of your voice, pronunciation of words, organization of your presentation, proper recording of your presentation, overall aesthetics and professionalism, and general clarity of your presentation.

Your presentation should be 10 minutes or less. Make sure to address the following:

Include a link to the location of your live video on the last slide of your PowerPoint presentation.
Make sure to use audience specific language and tone in your PowerPoint. Remember, you would be presenting this to the management team at your location.

Save both your paper and PowerPoint presentation to a folder on your computer. Then, zip or compress your folder. Upload the zipped folder (with both the paper and PowerPoint) to the assignment drop box.

APA formatting for the References slide, and proper grammar, punctuation, and form are required.