Veterans Health Care Organization Performance Excellence

Veterans Health Care Organization Performance Excellence

Veterans Health Care Organization Performance Excellence

What does it mean to achieve performance excellence in an HSO? What types of leadership approaches and strategies might health care administrators adopt in order to propel their HSO toward performance excellence?

The Baldrige Program seeks to improve the performance of U.S. organizations with a supreme customer focus. To that end, the Baldrige Program recognizes those institutions and organizations that demonstrate enhanced competitiveness and adopt commitment to quality and enhanced performance while delivering practices that are “best in class.” Within the context of HSOs, achieving performance excellence as defined by the Baldrige Program indicates an organization has successfully implemented strategies aimed at delivering effective health care in the marketplace and high-quality, successful business practices for sustainable success.

For this Assignment, review the Learning Resources for this week and examine the Baldrige criteria for HSOs. Then, select your HSO or an HSO with which you are familiar. Consider how you as a current or future health care administrator might apply the Baldrige criteria and framework to the HSO you selected.

The Assignment 

• Describe the HSO you selected and explain which Baldrige criteria you will use to evaluate the HSO.
• Evaluate the strengths and weaknesses of your HSO according to your selected Baldrige criteria. Be specific and provide examples.
• Explain what steps are needed for the HSO to qualify for Baldrige recognition. Be sure to include how you would implement these steps and why these steps are important for meeting the Baldrige standards.
• Describe what challenges you would expect to encounter when preparing the HSO for Baldrige recognition, and explain why you would expect these challenges.
• Explain what action steps you would recommend as a current or future health care administrator to address the challenges previously described.

 

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.